About Us

Person-Centred Supported Living in Wales

Man and women preparing food in a white kitchen with wooden worktop

Step Forward Living provides supported living services for adults experiencing mental health needs across Wales. Our approach focuses on helping individuals build independence, sustain their tenancies, and develop meaningful lives within their communities.

Our work is shaped by dignity, choice, recovery, and respect for individual rights. Support is tailored around each person’s strengths, goals, and aspirations rather than institutional routines.

What We Offer

Our Core Approach

Person-Centred Support

Every individual receives tailored support shaped around their goals, strengths, and personal circumstances.

Recovery-Focused

We support people to rebuild confidence, stability, and emotional wellbeing as part of their long-term recovery journey.

Tenancy-Based Living

Individuals live in their own homes with full tenancy rights, promoting independence and stability.

Community Integration

We actively encourage connection, inclusion, and meaningful participation within local communities.

Our Story

Founded on Purpose

Goals 1-4 written on an A5 notebook

Step Forward Living was established to address the growing need for smaller-scale, specialist supported living services for adults experiencing mental health needs across Wales.

Founded by Emma James and Daniel Jones, the organisation was created with a shared commitment to delivering compassionate, culturally aware, and genuine person-led support.

Their combined experience across the care sector and social housing in Wales shaped a service designed to prioritise people over process and deliver positive outcomes within community settings.

Our Services

Flexible Support Built Around the Individual

Step Forward Living delivers a structured supported living model that prioritises independence, recovery, and long-term stability — supporting individuals within their own tenancies.

Mental Health Recovery Planning

Structured support to build stability, confidence, and long-term wellbeing through personalised recovery planning.

Emotional Wellbeing Support

Encouraging resilience, emotional awareness, and coping strategies to support day-to-day mental health.

Medication Support

Practical support aligned with assessed needs and agreed care plans, delivered safely and appropriately.

Daily Living Skills

Building confidence in everyday routines and responsibilities to support greater independence.

Budgeting & Tenancy Sustainment

Helping individuals maintain their accommodation and manage finances to sustain successful tenancies.

Community Participation

Supporting access to social, educational, and community opportunities to build meaningful connections.

Housing Model

Secure, Independent Tenancy-Based Living

Single silver house key with keyring in left palm at home office

Accommodation is provided through partnership with Encompass Housing CIC. Care and support provision is operationally and contractually separate from housing, ensuring individuals retain full tenancy rights and legal protections.

This integrated approach allows people to feel secure, settled, and empowered to work towards positive outcomes in a community setting.

Who We Support

Adults experiencing Complex Mental Health Needs

Women looking out of upper storey window onto residential area holding a cup

Step Forward Living supports adults aged 18 and over with enduring or complex mental health needs. Referrals are carefully assessed to ensure the supported living model is appropriate and safe for each individual.

Admission decisions consider:

  • Comprehensive needs assessment and risk analysis
  • Capacity and consent considerations
  • Environmental suitability and staffing requirements
  • Compatibility with existing placements

Safety & Quality

Our Commitment to Quality

Referrals

Make a Referral

Step Forward Living works closely with commissioners, professionals, and partner agencies to create safe and appropriate supported living placements.

Referral Enquiry

Get In Touch

Contact Step Forward Living

Speak with our team to discuss support services, referrals, or partnership opportunities.

Telephone 02921 690435
Address Office 19, Business Development Centre
Main Avenue, Treforest Industrial Estate
CF37 5UR

Send Us a Message

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